To compile its list, BTI conducted in-depth interviews with more than 300 corporate counsel at some of the world's largest companies and noted direct, unprompted feedback about the firm. The resulting rankings evaluate more than 300 law firms on 17 activities that drive superior client service, including the four most strategic activities: providing value; understanding client business; client focus; commitment to help.
BTI Consulting Group has ranked Shook, Hardy & Bacon No. 42 in the BTI Client Service A-Team 2016: The Survey of Law Firm Client Service Performance, up from No. 102 in 2015. BTI's ranking deems Shook's client service better than 93.5 percent of law firms serving the world's largest clients.