Shook, Hardy & Bacon has been ranked No. 77 for client service excellence in the BTI Client Service A-Team 2017: Survey of Law Firm Client Service Performance. This ranking places Shook ahead of nearly 75 percent of law firms representing the largest companies from around the world.
To determine the rankings, BTI lead in-depth interviews with more than 330 corporate counsel at some of the world's largest companies and noted direct, unprompted feedback about the firm. The resulting rankings evaluate 295 law firms on 17 activities that drive superior client service, including the four most strategic activities: providing value; understanding client business; client focus; commitment to help.