BTI Consulting Survey Ranks Shook in Top 10 Firms for Client Service

The BTI Consulting Group has recognized Shook as one of the top 10 law firms in the country in its annual client service survey, based on rankings from law firm clients. Shook rose 14 spots to be ranked No. 9 in client service after appearing in the top 30 in the survey for the first time last year.

The BTI Client Service A-Team 2022 survey is based on interviews with 350 general counsel and other in-house legal officials and decision-makers and includes hundreds of law firms that work with U.S. clients. Out of 650 core law firms serving large and Fortune 1000 clients, only 281 firms were mentioned by legal decision-makers for the survey. Of this group of 281 law firms, Shook was one of only 59 firms clients ranked as improving in performance compared to the previous year. 

Firms were rated by in-house counsel on the services offered in relevant client service activities, and this year included law firms’ performances in response to new expectations in a post-pandemic legal environment. According to BTI, 55% of clients have a new world view on managing their own legal departments which includes outside counsel. Shook excelled at all 17 of the client services specified, including two new categories this year—“Deals With Complexity” and “Provides Practical Solutions.” Of particular note, Shook ranked 7th in the country in the category of “Dealing With Unexpected Changes.” 

Shook’s No. 9 ranking among the top 30 major law firms reflects the firm’s ability to meet clients’ peak workloads following a rush of lawsuits previously put on hold by the closing of courts during the pandemic, which included Shook expanding services and entering into new markets in 2021.

BTI described the 59 firms that increased performance, noting: “These firms knew how to help their clients and acted quickly—without being asked. Some were already best-in-class performers and others got a shot of client service adrenaline—they moved from very good to excellent.”