BTI Names Shook a Client Service Trailblazer

BTI Consulting Group ranked Shook among the top law firms for client service in its latest BTI Client Service A-Team 2025: Survey of Law Firm Client Service Performance. Shook was listed among the Client Service Trailblazers, a distinction only given to 55 firms that are “best at turning chaos into solutions for clients and new business for themselves.”

The firm was listed as “Leading” and “Distinguished” in two categories and “Standout” in 11 categories, highlighting Shook’s commitment to client service. 

  • Leaders
    • Advising on Business Issues
    • Providing Practical Solutions
  • Distinguished
    • Assessing & Acting Quickly
    • Unprompted Communication
  • Standout
    • Commitment to Help
    • Client Focus
    • Understands the Client’s Business
    • Fields the Absolute Best Team
    • Legal Skills
    • Quality Products
    • Meets Core Scope
    • Deals with Unexpected Changes
    • Handles Problems
    • Easy To Work With
    • Includes You Early in Strategy Discussions

The BTI Client Service A-Team is a law firm ranking based solely on direct, unprompted feedback from corporate counsel. In-depth interviews with more than 350 corporate counsel reveal Shook delivers better client service than over half of the law firms serving the world’s largest clients.