Rachel defends clients in high-stakes privacy and other consumer class actions nationwide at both the trial and appellate levels. She has been instrumental in establishing Shook as a nationwide leader in website tracking litigation and leads a team dedicated to defending these matters in California.
Rachel also has extensive experience representing automotive manufacturers and distributors in economic defect class actions alleging that the failure to disclose alleged defects constitutes a violation of various consumer protection and warranty laws, including California’s Consumer Legal Remedies Act, Unfair Competition Law and Song-Beverly Consumer Warranty Act. Rachel has defended class actions filed against Toyota, Honda, Mazda, Hyundai, Kia, Tesla, and Volvo, as well as other manufacturers, based on defect allegations related to anti-lock brakes, windshields, backup cameras, window regulator assemblies, air bags, engine issues, excessive oil consumption and cybersecurity risks. Rachel is Chambers USA top ranked Product Liability: Automotive in 2024 and 2025.
In addition to her litigation practice, Rachel regularly counsels clients on privacy related issues, compliance with the Telephone Consumer Protection Act, marketing and advertising issues, website monitoring and website terms of use, e-commerce regulations, compliance with state and national consumer protection laws and risk mitigation.
Rachel also maintains an active pro bono practice. Most recently, she obtained a winning verdict in a family law trial representing a client challenging the validity of a divorce the husband sought in Egypt.
Representative Matters
Sisti v. Bosley, Inc. | Obtained dismissal with prejudice of a putative class action pending in the Central District of California alleging website advertising technology violated the California Invasion of Privacy Act (“CIPA”) and other privacy statutes.
Abellard v. Stretto, Inc. | In matter arising out of a cybersecurity incident in which unauthorized actors gained access to certain claims administration files related to several bankruptcy cases in the cryptocurrency sector obtained a motion to dismiss based on lack of Article III standing.
Website Tracking Arbitrations | Obtained dismissal of a number of arbitrations alleging CIPA and other privacy violations.
Consumer Data Mass Arbitrations | Settled mass arbitrations related to customer data collected by an major automotive manufacture for nuisance value.
Young v. Toyota Motor Sales, USA | Defeated class certification and obtained defense verdict at trial in consumer class action under Washington Consumer Protection Act. Verdict upheld in appellate court and Washington State Supreme Court.
Carter v. Bay Area News Group East Bay LLC | Obtained dismissal of a putative class action alleging a news publisher violated the TCPA.
In re Hybrid Brakes | Obtained denial of class certification and summary judgment on all claims in class action alleging the anti-lock brake system in second- and third-generation Prius vehicles was defective.
Razo v. Ashley Furniture Industries, Inc. | Obtained summary judgment in class action alleging the advertising and marketing related to Ashley’s DuraBlend®️ fabric was false and deceptive. Also, obtained a denial of class certification in a case with similar claims against Ashley filed in federal court in Florida and a motion to dismiss in a case with similar claims filed in Massachusetts.
Rivera v. Midway | In a case alleging that a distributor of soap products misrepresented its products as “natural,” persuaded the court to dismiss the complaint on the grounds that plaintiffs failed to adequately allege defendant was liable for the allegedly deceptive labeling.
Katz v. Honda | Obtained denial of class certification in case alleging Honda violated the TCPA.
Presentations
Presenter, Hot Issues, Cold Sweats: Privacy and Cybersecurity Trends and Risk Mitigation, Update of the Law, June 9, 2026.
Moderator, Judges’ Panel, Los Angeles County Bar Association Complex Court Symposium, November 17, 2025.
Presenter, Cracking the Data Privacy and Data Breach Issues in Automobile Litigation, Automotive, Technology and AI Summit, September 26, 2025.
Presenter, Protecting Your Company’s Brand: How to Minimize Risk of a Class Action and Maximize the Chances of Winning one, in-house company legal department.
Presenter, Online Trackers 101.5: A Primer on Best Practices for Pixels, Cookies, Trackers & More, ABA Motor Vehicle Product Liability Litigation Conference, April 25, 2024.
Presenter, What's on Your Website (And What May be Missing From Your Website) May Surprise You, Association of Corporate Counsel Colorado, September 7, 2023.
Co-Presenter, Emerging Trends in Technology & Data Privacy + Building a Responsible AI Framework, Update of the Law CLE webinar, June 8, 2023.
Co-Presenter, What's on the Front Burner: Cutting Edge Issues in Class Actions, Mass Arbitrations & Opt-Out Litigation, Update of the Law CLE webinar June 16, 2022 (with Joan R. Camagong Michael Mallow and Amir Nassihi).
Mooting Consumer Class Actions Claims Through Self-Initiated Market Actions, Retail Law Conference, Austin, Texas, October 11, 2018.
The Click That Binds: Using Terms and Conditions to Mitigate Risk, WeWork Speakers Series, Los Angeles, April 2017.
Consumer Legal Remedies Act 2016, Bridgeport Continuing Education, Los Angeles, March 2016.
The Impact of Market Actions on Class Actions, Bridgeport Continuing Education Class Action Litigation and Management, Los Angeles, April 2015.
Strategies and Techniques to Defeat Class Certification in Vehicle Recall or Market Action Cases, Defense Research Institute Product Liability Conference, Las Vegas, February 2015.
The Impact of Market Actions on Class Actions, Bridgeport Continuing Education Class Action Litigation and Management, Los Angeles, May 2012.
Publications and Media Coverage
Standing at the Crossroads of Article III in Class Actions, Product Liability & Safety 2025, Chambers and Partners, June 19, 2025.
Product Liability & Safety 2023, Chambers and Partners, June 22, 2023.
Wash. High Court Won’t Revive Toyota Suit Over Mirror, Law360, September 25, 2020.
How Today’s Liability Laws Cover AV Accidents, Axios, December 13, 2018 (with Michael Mallow).
Will the Northern District of California’s New Settlement Guidance Become the Standard by Which All Class Action Settlements Are Measured? The Recorder, November 26, 2018 (with Michael Mallow).
Clear Federal Regulations Would Lower Legal Risks for AV Developers, Axios, November 2, 2018 (with Michael Mallow).
Loving Technology Does Not Equate to Understanding It, Or Using It Properly, Automotive World, May 28, 2018 (with Michael Mallow).
Companies Get Some Relief in Automatic Dialing System Ruling, Daily Journal, April 11, 2018 (with Michael Mallow).
Fashion and Retail, Business and Commercial Litigation in Federal Courts (4th ed.), Thomson Reuters and American Bar Association Section of Litigation, 2016 (chapter contributor).
Market Actions: Benefits and Pitfalls of Mooting Class Actions with Private Remedies, Bloomberg News Product Safety and Liability Reporter, February 2015.
Multimedia
BIZLIT | TODAY: Website Privacy Litigation, American Lawyer Media, April 28, 2023.